Public Disclosure Statement
OPEN Financial Coaching Limited is licensed as a Financial Advice Provider by the Financial Markets Authority (FMA). Our Financial Services Provider number is FSP1010626.
OPEN provides financial coaching and financial advice services in New Zealand.
Disclosures
Contact Details
Phone: 021 664 676
Email: hello@open.net.nz
Website: www.open.net.nz
Head office in Parnell, Auckland
Nature & Scope of Advice
OPEN Financial Coaching Limited provides advice and guidance in relation to:
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Financial coaching and financial wellbeing
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Cashflow and lifestyle sustainability
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Long-term financial planning and retirement modelling
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Investment strategy, managed fund structure advice (including KiwiSaver) and investment product recommendations
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We do not provide specific advice on:
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Personal insurance (life, trauma, income protection, health)
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Mortgages or lending
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Legal or accounting services (including wills and estate planning)
Fees & Remuneration
OPEN operates on a fee-for-service basis.
Fees may include hourly or fixed fees agreed with you in advance.
Coaching:
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Initial session (1.5–2 hours): $300 (GST inclusive)
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Further sessions (1 hour): $300 each
Money Life Plan package:
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Includes initial 1.5-2 hour coaching session (as above), planning & analysis using Voyant software, plan presentation/discussion session, adjustments and scenario planning: $1,500
Investment advice:
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Agreed in advance depending on scope and requirements
OPEN does not receive commissions, incentives, or volume-based payments from any product providers.
Conflicts of Interest
OPEN is not aligned to any financial product provider. OPEN’s remuneration is derived solely from the fees we charge our clients.
Your interests are our priority and we don’t have any commercial relationships or contractual arrangements that present any conflicts of interest.
Any potential conflicts of interest that arise will be disclosed and managed in accordance with our Conflicts of Interest Policy.
Complaints and Dispute Resolution
If you are not satisfied with our coaching or advice services, please tell us so we can address the problem. Please email us at hello@open.net.nz or phone 021 664 676. Any complaints will be acknowledged within 2 business days and recorded in our register. We will investigate the complaint and seek to resolve it within 10 business days.
If we cannot resolve the issue, or if you decide not to use our internal complaints process, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit external resolution scheme and are recognised as a financial ombudsman service. FSCL’s service does not cost you anything and they will help resolve the complaint.
FSCL contact details are:
PO Box 5967, Wellington 6011
Phone: 0800 347 257
Email: info@fscl.org.nz
Website: www.fscl.org.nz
Our Duties to You
When providing financial advice, our promise is to:
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Give priority to your interests ahead of our own.
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Act with care, diligence, and skill in providing you with coaching or advice.
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Meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.
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Meet the standards of ethical behaviour, conduct and client care, to make sure we treat you fairly and give you suitable advice.
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Ensure you understand the nature and scope of our advice.
OPEN and its key personnel adhere to and demonstrate the highest professional ethical standards. Neither the company nor any personnel have ever been subject to any criminal, civil, or professional body disciplinary action.